As a Customer Growth Executive, you'll build and maintain relationships with existing clients, understand their business in-depth, ensure their satisfaction and retention, and help them grow together with new clients.
Requirements
- Build and maintain trusted relationships with assigned (Tier1) clients
- Serve as a focal point for clients when it comes to meeting client's business and technical expectations
- Coordinate different teams to best serve customers
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients
- Work closely with Customer Success for existing and future SaaS business
- In cooperation with TAA, ensure the client's account is properly set up / collaborate with Platform Operations teams to arrange setup
- Analyze and forecast client traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue
- Promote team spirit and nourish critical thinking
- Help mentor and onboard other team members and newcomers
- Have an excellent knowledge of Infobip products, platforms, and relevant markets
- Have an excellent knowledge of client`s businesses and ways they (can) use the platform
- Be up to date with industry trends and competition
