Technology Support Analyst - 1st Line

We are seeking a Tech Support Analyst to provide 1st line technical support to the JD Group fascias and offices. The successful candidate will be responsible for detecting, recording, analyzing, and resolving incidents received via phone, email, intranet, and walk-up. They will also maintain a high degree of customer service for all support queries and adhere to all service management principles.

Requirements

• Excellent written and verbal communication skills
• Proven ability to identify technical and operational issues promptly
• Ability to remain calm and structured when working under pressure
• Experience in a retail environment
• Experience of working in an ITIL environment

Benefits

• Staff Discount On JD Group and other brands within the organisation
• Personal development opportunities to learn and develop at work