Dutch Customer Support, iGaming

Role Overview

As a customer support agent for this iGaming company, you will be dealing with answering emails and chats about online banking. You will help customers via email, chat, and sometimes by phone, and perform ID checks when new players create an account.

What You Will Do

Helping customers via email, chat, and sometimes by phone, handling questions about promotions and customers who want to deposit/withdraw money, have forgotten their password, want to update their payment method, etc.

Why It Might Be a Fit

You will have the possibility of working in a multicultural environment and working together with colleagues from all over the world. You will also have the opportunity to work in varying shifts and have a good work-life balance.

Requirements

• Native level of Dutch and fluent in English (B2)
• Experience in customer service (not a must)
• Experience in iGaming (a big advantage)
• Good understanding and level of computer skills
• Excellent problem-solving skills and good at building relationships with others
• Able to manage multiple, competing, priorities, responsibilities, and tasks
• Excellent communication skills and can clearly and calmly express your thoughts

Benefits

• Paid accommodation for 4 weeks
• Working from a nice office in the beautiful Limassol
• Daily lunch at the office
• Paid gym membership
• Monthly performance bonuses
• Monthly activity, organized by the company