Assistente de Atendimento ao Cliente

Role Overview

This role is part of a fast-paced Customer Experience team within a dynamic fintech environment, focused on delivering high-quality support to clients using digital financial solutions.

What You Will Do

Provide customer support through chat, phone, and email, troubleshoot and resolve customer issues, manage assigned tasks and service goals, and educate customers on platform functionalities.

Why It Might Be a Fit

This is an opportunity to grow within a technology-driven company that values autonomy, development, and high-impact customer service.

Requirements

• Completed high school education (mandatory)
• Previous experience in customer service or support roles
• Strong verbal and written communication skills in Portuguese
• Comfortable using technology, including computers, spreadsheets, Google tools, and web-based systems
• Basic understanding of financial topics such as payment methods, billing processes, and receivables anticipation

Benefits

• CLT employment contract with stable full-time working hours (8 hours per day)
• Fully remote work option, allowing flexibility and work-from-home setup
• Comprehensive health and wellness benefits, including medical and dental coverage, mental health support, and fitness assistance
• Flexible food allowance through a multi-use benefits card
• Home office support, including equipment and infrastructure assistance
• Learning and development programs, including subsidies for courses, degrees, and language learning
• Family support benefits such as childcare assistance, parental leave extensions, and related programs
• Additional perks such as wellness sessions, employee discounts, birthday day off, and internal engagement initiatives