Assistant Manager, Member Service Center (71354)
JOHNS HOPKINS FEDERAL CREDIT UNIONBaltimore, Maryland, United States
Posted March 16, 2026
56000 - 70000
Full Time
About the Company
Johns Hopkins Federal Credit Union, established in 1971 by a group of Johns Hopkins University employees, serves the Hopkins community and affiliated entities with a full suite of financial products including savings, checking, loans, and credit cards. As a member‑owned credit union, it prioritizes personalized service and community‑focused values, distinguishing itself as a trusted partner for employees, students, and alumni. The organization’s charter allows it to expand its membership while maintaining a strong commitment to the university’s culture and mission. With a reputation for high‑quality financial services and a member‑centric approach, JOHNS HOPKINS FEDERAL CREDIT UNION remains a preferred financial institution for those connected to the Hopkins community.
Job Description
The Assistant Manager of the Member Service Center supports the delivery of a unified and comprehensive member experience across multiple channels with the goal of achieving high levels of member satisfaction and engagement. This position involves overseeing daily operations, monitoring call volume and quality, and managing staff to ensure exceptional service and performance.
Requirements
- High School diploma plus some additional post-secondary course work
- Minimum of two (2) years related experience in a call center environment, preferably in a financial institution or a credit union
- Minimum 1 year loan and supervisory experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
