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Job description
The IT Help Desk Manager is responsible for managing the Help Desk function of the Credit Union, ensuring help desk requests are handled in a timely manner, and recruiting, training, and supporting help desk technicians.
Company
Finance • Nonprofit
Johns Hopkins Federal Credit Union, established in 1971 by a group of Johns Hopkins University employees, serves the Hopkins community and affiliated entities with a full suite of financial products including savings, checking, loans, and credit cards. As a member‑owned credit union, it prioritizes personalized service and community‑focused values, distinguishing itself as a trusted partner for employees, students, and alumni. The organization’s charter allows it to expand its membership while maintaining a strong commitment to the university’s culture and mission. With a reputation for high‑quality financial services and a member‑centric approach, JOHNS HOPKINS FEDERAL CREDIT UNION remains a preferred financial institution for those connected to the Hopkins community.