IT Help Desk Manager (71343)
JOHNS HOPKINS FEDERAL CREDIT UNIONBaltimore, Maryland, United States
Posted March 13, 2026
81000 - 101000
Full Time
About the Company
Johns Hopkins Federal Credit Union, established in 1971 by a group of Johns Hopkins University employees, serves the Hopkins community and affiliated entities with a full suite of financial products including savings, checking, loans, and credit cards. As a member‑owned credit union, it prioritizes personalized service and community‑focused values, distinguishing itself as a trusted partner for employees, students, and alumni. The organization’s charter allows it to expand its membership while maintaining a strong commitment to the university’s culture and mission. With a reputation for high‑quality financial services and a member‑centric approach, JOHNS HOPKINS FEDERAL CREDIT UNION remains a preferred financial institution for those connected to the Hopkins community.
Job Description
The IT Help Desk Manager is responsible for managing the Help Desk function of the Credit Union, ensuring help desk requests are handled in a timely manner, and recruiting, training, and supporting help desk technicians.
Requirements
- Associates degree and a minimum of 5 years' progressive help desk experience
- Minimum 1 year of supervisory experience
- CompTIA A+ certification strongly preferred
