An exciting opportunity has arisen for an Assistant Concierge Manager (Saudi National Talent) to join Jumeirah The Red Sea. The ideal candidate will have experience as a Shift Leader in concierge in a 5-star environment, leadership and attention to details skills, and proficiency in handling Opera system & HotSOS.
Requirements
- Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.
- Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings.
- Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.
- Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.
- Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs.
- Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.
- Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality.
- Oversee contract transport service, buggy service, ensure proper maintenance of vehicles and buggy, and report any defects for immediate rectification.
- Ensure timely delivery of guest services, including newspaper deliveries, guest messages, faxes, and safekeeping of guest car and buggy keys.
- Monitor departmental budget, control expenses, and ensure compliance with Jumeirah's Guiding Principles and Hallmarks, performing appraisals and feedback sessions, and assisting with staff recruitment as needed.
Benefits
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Locally relevant benefits as determined by the property
