At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Requirements
- 4-year degree or equivalent work experience
- 3+ years managing a customer service team, preferably in the health insurance, employee benefits, or financial benefits space
- Expert-level knowledge of the health insurance and financial benefit landscape across PEO and non-PEO products
- Passion for helping customers and Superior customer support skills - ability to be empathetic, compassionate, responsive, and resourceful
- Advanced experience and skill with mentoring and coaching
- Proficiency with CRM and customer service communication platforms
- Experience in identifying service trends and creating a path to resolve them
- Self-driven to be productive and seek out self-improvement
- Genuine desire to improve the quality of service we provide, as well as the experience of our team members
- Comfort and experience leading a team through effective change management and stressful situations
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms that people can understand
- Ability to come up with creative solutions to any problem you face, and the know-how to organize and prioritize your workload
Benefits
- Great benefits
- Wellness program offerings
- Company retreats
