Senior Customer Success Manager
Kahoot!Austin, Texas, United States
Posted February 11, 2026
Full Time
About the Company
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential.
Job Description
We're seeking a Senior Customer Success Manager to lead the success of our medium to large enterprise customers in the United States. This role involves guiding customers toward achieving their business goals with our platform, building and supporting a team of customer success managers, and driving tangible business results. As a Senior Customer Success Manager, you will be part of our International Customer Success team, focusing on one or more products in the Kahoot! Group portfolio.
Requirements
- Proactively consult a portfolio of medium to large Enterprise customers towards reaching their business objectives displaying tangible results and outcomes.
- Display outstanding business acumen and be able to do Discovery, Pain implication and stakeholder management.
- Build and support the development of your team members alongside your manager - we expect seniors to lead and support their less experienced colleagues.
- Discover opportunities, recommend solutions and drive success plans with your customers based on a strong business acumen.
- Work with our Account Managers and Account Executives when Gaining, Growing, and Retaining our customers through Presale, Onboarding, Adoption, Renewals, and Expansion activities.
- Gather and document customer feedback on the product to enable retention and expansion.
- Drive scalable activities with our Digital Customer Success & Customer Education team to inspire and train our customers one-to-many including contributing to webinars, live trainings and help materials.
- Occasionally join sales teams on customer calls as a solution expert, trusted advisor and product expert.
- Occasionally join sales and event teams at industry conferences.
- Plan and host business reviews, workshops and renewal talks.
- Build on our services and product offering by working closely with Product, Sales, and Customer Experience teams.
- Help us push the status quo in learning and employee engagement.
Benefits
- Competitive compensation package
- Health, dental and vision insurance plans
- 401k plan
- PTO - 25 days annual PTO from start date in company
- Flexible working
- Buddy program
- Social and company events (virtual and in person)
- A diverse, friendly and international environment
- Paid parental leave
- Broadband and phone contributions
