Bilingual People Support Associate

Role Overview

The People Support Associate will work to resolve global employee inquiries, concerns and issues regarding People Services through phone, email, web-form, and chat. This person works to meet all expected service levels and business performance goals, providing a full range of services.

What You Will Do

Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, web-form and chat. Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers.

Why It Might Be a Fit

We are looking for a genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction. Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.

Requirements

• Strong preference will be given for multi-lingual speakers including English, Chinese, Japanese.
• A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
• Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.
• Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
• Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications.
• Demonstrates trustworthiness and discretion in securing and maintaining confidential information.
• Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
• Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.

Benefits

• Shift-based schedule
• Comprehensive coverage in a 24/5 contact center environment