The IT Manager leads the firm’s technology operations, ensuring systems are secure, reliable, and support internal workflows and client service delivery. This is a hands-on, player-coach role responsible for team leadership, complex issue escalation, and leading technology initiatives.
Requirements
- Lead the daily operation of the firm’s technology environment across three offices and remote employees, ensuring systems are reliable, secure, and effective.
- Oversee service delivery for IT support, including incidents, requests, and system issues, ensuring timely resolution and a high level of user satisfaction.
- Serve as the escalation point for complex technical issues and guide resolution efforts as needed.
- Lead, mentor, and develop the IT team; establish priorities and allocate resources across support, maintenance, and project work while fostering a collaborative, solutions-focused team culture.
- Maintain operational oversight of core technology systems including Microsoft 365, Azure, Active Directory, networking, and firm applications.
- Coordinate with external partners supporting cloud infrastructure to ensure system reliability, performance, and effective execution of upgrades and maintenance.
- Oversee the lifecycle management of the firm’s software ecosystem, including approximately 200 applications.
- Manage software licensing, renewals, and vendor relationships while maintaining visibility into application ownership, support responsibilities, and system dependencies.
- Evaluate opportunities to optimize, consolidate, or implement new solutions to improve the firm’s technology environment.
- Support cybersecurity practices, including system safeguards, incident response, and ongoing development of disaster recovery and business continuity capabilities.
- Manage and maintain the firm’s Written Information Security Program (WISP), ensuring ongoing compliance with applicable regulatory and data protection requirements.
- Manage relationships with technology vendors and service providers, including oversight of support, performance expectations, contracts, and renewals.
- Partner with firm leadership and operational teams to understand business needs, translate them into actionable technology solutions, and communicate recommendations clearly to non-technical stakeholders.
- Identify opportunities to improve workflows, efficiency, and the overall employee technology experience.
- Lead technology initiatives including software implementations, infrastructure improvements, and system enhancements, ensuring effective planning, change management, execution, and user adoption.
- Monitor technology spending and software subscriptions; coordinate purchasing and lifecycle tracking of technology assets.
- Identify upcoming technology needs and provide recommendations to the CAO for future investment.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Relocation bonus
- Training & development
- Vision insurance
