We're looking for a Technical Account Manager to partner with our largest and most strategic accounts to ensure retention of key accounts and manage a team of globally situated Custom Success Managers. This person will own relationships with key stakeholders internally and externally, and be responsible for turning customers into long-term champions, developing product adoption strategy for their team, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way.
Requirements
Build strong executive and business user relationships not only with Helpshift’s clients but internal teams across Account management, Sales & Marketing, Operations, Product and Engineering.
Manage a team of Customer Success managers located across US, EMEA and APAC serving our Enterprise, SMB and mid-market customers around the world and ensure the overall health and satisfaction of clients in their portfolio.
Partner with Onboarding team, Operations teams and other teams involved to manage all aspects of the standalone and end to end customer lifecycle.
