Un(e) gestionnaire de compte technique
Keywords StudiosLoja, Loja, Ecuador
Posted April 30, 2025
Full Time
About the Company
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard. We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Job Description
Helpshift bridges the gap between customer service channels and empowers businesses with an AI-powered platform. This Technical Account Manager (TAM) will partner with key accounts, ensuring client retention, managing a team, and providing best practices for activation and optimization. The role involves strategic thinking, client-facing communication, and managing a global team.
Requirements
- Build strong relationships with senior users.
- Manage a client success management team in EMEA/APAC.
- Collaborate with engineering and product teams.
- Develop and implement business strategy.
