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Job description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Respond to customer queries, identify customer needs, analyze and report product malfunctions, update internal databases, monitor customer complaints, share feature requests, inform customers about new features, follow up with customers, gather customer feedback.
You should have experience as a Customer Support Specialist or similar CS role, familiarity with our industry, experience using help desk software and remote support tools, understanding of CRM systems, excellent communication and problem-solving skills, multi-tasking abilities, and patience when handling tough cases.
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Kittens Creative is a full-service creative agency based in Brooklyn, NY, specializing in comprehensive brand marketing and original content launch campaigns. Originally founded in 2009 with a focus on audio post-production, the agency has expanded its capabilities to offer a wide range of services including original series and movie promotion, co-branded creative development, live-action shoots, and network branding. Kittens Creative distinguishes itself by blending innovative marketing strategies with inventive creative execution. They provide end-to-end solutions – from initial concepting and writing to original music production and final delivery – serving as strategic brand advocates and impactful storytellers for their clients.