Customer Service Engineer-Taoyuan

Role Overview

We're looking for Customer Service Engineers who contribute to the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe.

What You Will Do

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. Repairs of system level problems at customer sites.

Why It Might Be a Fit

Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Requirements

• Proficient with all office suite applications such as Excel and PowerPoint.
• Hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems.
• Ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties.
• Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Previous technical support experience is preferred.
• Electronic and electromechanical skills in solving sophisticated systems issues.
• Optomechanical skills are highly preferred.
• Strong communications and leadership skills desired.
• Semiconductor capital equipment support experience desired.
• Graduate degree a plus.

Benefits

• Competitive, family friendly total rewards package
• Inclusive environment
• Benefits that meet the diverse needs of employees