Customer Support Engineer

Role Overview

The Customer Support Engineer will be responsible for providing customer service activities associated with modifying, troubleshooting, and repairing of highly complex capital equipment at customer sites and trade shows. The role requires strong technical knowledge, analytical skills, and excellent communication skills to ensure customer satisfaction and operational quality of system equipment.

What You Will Do

The primary responsibilities of the Customer Support Engineer include evaluating, analyzing, and diagnosing technical equipment problems via telephone or at customer site, ensuring equipment enhances customer production, repairing and modifying equipment at customer facility, and providing guidance and technical assistance to Installation Engineer on installations at customer sites.

Why It Might Be a Fit

To be successful in this role, you will need to have a strong background in electronics, optics, and lasers, as well as excellent mechanical and analytical skills. You will also need to be able to work under pressure and stringent timelines, and have strong interpersonal/communication skills to understand customer needs.

Requirements

• Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family
• Advanced electronics skills
• Ability to troubleshoot problems in software and electronic systems
• Knowledge of optics and lasers, computer theory and applicable operating system knowledge
• Good mechanical and analytical skills
• Strong interpersonal/communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines
• BSEE or BSET degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry
• Must obtain KLA certification level 3 as well as ongoing certification

Benefits

• Competitive total rewards package
• Family friendly benefits
• Inclusive environment
• Benefits that meet the diverse needs of employees