Customer Support Engineer - Equipment Engineer

Role Overview

This position requires hands-on skills related to the repair of highly complex Electro Mechanical capital equipment. The Customer Support Engineer - Equipment Engineer will evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site, ensuring equipment improves customer production.

What You Will Do

Repair system level problems at customer sites, represent the company to the customer, and assume accountability for customer happiness with service. Prepare field service reports and provide documentation to other supporting functions on re-occurring problems.

Why It Might Be a Fit

The ideal candidate will have a Bachelor's Level Degree or 3 year related work experience in a technical or engineering field, with strong problem-solving skills and ability to work independently. The role requires estimated travel of 20% once trained in the classroom as part of on-the-job training program.

Requirements

• Bachelor's Level Degree or 3 year related work experience in technical or engineering field
• Hands-on skills related to the repair of highly complex Electro Mechanical capital equipment

Benefits

• Medical
• Dental
• Vision
• Life
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off
• Paid company holidays
• Family care and bonding leave