Customer Support Engineer

Role Overview

The Customer Support Engineer is responsible for customer service activities, including updating, troubleshooting, and repairing complex capital equipment at customer sites. The role requires strong technical knowledge, problem-solving skills, and ability to work independently. The Customer Support Engineer represents the company to the customer and assumes accountability for customer satisfaction with service.

What You Will Do

Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site. Repair and modify equipment at customer facility. Prepare quotes for customers based on labor, travel expenses incurred and parts needed.

Why It Might Be a Fit

This role requires a strong technical background, problem-solving skills, and ability to work independently. The Customer Support Engineer must be able to communicate effectively with customers and provide excellent customer service. The role offers opportunities for growth and development, as well as a comprehensive benefits package.

Requirements

• Master's Level Degree
• 0 years related work experience
• Bachelor's Level Degree and related work experience of 2 years

Benefits

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave