At Klaviyo, we value diverse backgrounds and perspectives. We're looking for a Customer Support Specialist (French-speaker) to provide exceptional support to EMEA customers who are scaling their businesses with Klaviyo.
Requirements
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
