Customer Support Specialist (French-speaker)

At Klaviyo, we value diverse backgrounds and perspectives. We're looking for a Customer Support Specialist (French-speaker) to provide exceptional support to EMEA customers who are scaling their businesses with Klaviyo.

Requirements

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
• Diagnose software issues and resolve escalated customer complaints
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits