INT-9ECC786 | CLIENT SERVICES MANAGER III

Maintain good relationships with clients, improve services to provide best-in-class customer experience by consistently meeting service level agreements (SLA) with all clients and customers within the designated area or region.

Requirements

• Five (5) Years well-established experience with account management and handling Service Delivery preferably managerial or at least supervisory role.
• Well verse in MS office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
• Solid background with Project and Time Management
• Exceptional Level of Commitment towards customer experience
• Experience of working in an Outsourcing or contact center operation
• Experienced in managing large multi-site/multi skilled contact centers
• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Financially-Savvy
• Exceptional Customer Service
• Strong Project Management
• Time Management
• Business and Market Trend Analysis
• Interpersonal Skills
• Excellent leadership, people management, communication and influencing skills at a senior level
• Ability to demonstrate achievement of business improvements
• Ability to build and maintain strong client relationships
• Ability to demonstrate been able to translate business strategy into day-to-day delivery

Benefits

• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves