XTN-6715104 | TECHNICAL SUPPORT REPRESENTATIVE L2
KMC Solutions IncUnited States
Posted January 5, 2026
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
Act as a liaison between customers and engineers, provide solutions for complex problems, and manage escalated tickets.
Requirements
- Act as a liaison between customers and engineers
- Provide solutions for complex problems
- Manage escalated Level 2 and Level 3 tickets
- Supervise, mentor, train, and/or coach employees
- Create policies and procedures, Knowledge Base articles and identify process improvements