XTN-8201690 | IT TECHNIICIAN
KMC Solutions IncUnited States
Posted January 30, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
Act as customer advocate, resolving issues ranging from password resets to store outages, and working closely with Operation Support Analyst II's on troubleshooting complicated support issues.
Requirements
- Respond to user requests via phone and ticketing system
- Resolve requests and escalate to appropriate personnel
- Troubleshoot and support proprietary software programs and third-party software and applications
- Troubleshoot hardware located in the retail environment
Benefits
- HMO upon hiring
- Free health insurance for 2 dependents upon regularization