XTN-95AF640 | APPLICATION SUPPORT SPECIALIST TIER 2

Application Support Specialist Tier 2 position providing enterprise-level application support to customers and partners, driving complete resolution to complex issues.

Requirements

• 2-4 years of direct, verifiable customer support experience in a fast-paced environment
• Strong written, verbal, and organization skills
• Strong understanding of technological platforms and web infrastructure
• Experience with enterprise social media networks
• Excellent problem solving, critical thinking, and analytical skills
• Quick learner; able to learn new technologies on own as necessary
• Ability to work effectively cross-functionally with Product, Sales and Customer Success.
• Excellent customer relationship skills (customer-facing, ability to assess customer needs and interact with all levels of management)
• Willingness to work off hours (nights and weekends) as urgent customer needs dictate
• Committed team player with the ability to function both independently and as part of a team

Benefits

• Excellent Company Culture
• Employee Referral Incentive
• Opportunity for promotion