Application Support Specialist Tier 2 position providing enterprise-level application support to customers and partners, driving complete resolution to complex issues.
Requirements
- 2-4 years of direct, verifiable customer support experience in a fast-paced environment
- Strong written, verbal, and organization skills
- Strong understanding of technological platforms and web infrastructure
- Experience with enterprise social media networks
- Excellent problem solving, critical thinking, and analytical skills
- Quick learner; able to learn new technologies on own as necessary
- Ability to work effectively cross-functionally with Product, Sales and Customer Success.
- Excellent customer relationship skills (customer-facing, ability to assess customer needs and interact with all levels of management)
- Willingness to work off hours (nights and weekends) as urgent customer needs dictate
- Committed team player with the ability to function both independently and as part of a team
Benefits
- Excellent Company Culture
- Employee Referral Incentive
- Opportunity for promotion
