XTN-E019677 | PROJECT COORDINATOR

The Project Coordinator supports the CS team in overseeing customer projects to successful completion, participating in all phases of onboarding activities, and coordinating tasks between various teams within Customer Success.

Requirements

• 4+ years of experience in a customer-facing role for a technology company (preferably SaaS)
• Highly organized and high attention to detail
• Exceptional written and verbal communication skills, with strong interpersonal abilities and proven success in cross-functional collaboration
• Demonstrated success in managing customer integration projects to achieve positive outcomes and accelerated Time to Value
• Strong conflict management skills, with proven team leadership and effective meeting facilitation abilities
• Proficient with Excel/spreadsheet tracking programs, and any experience with CRM or SaaS support software is a plus
• Ability to problem-solve and generate creative solutions to onboarding challenges, while working effectively with team members
• Ability to multi-task and manage competing priorities and a diverse workload, while achieving results in a fast-paced, deadline-driven environment
• Strong organizational and presentation skills
• Proven ability to manage multiple onboarding projects with keen prioritization and multitasking abilities

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves