KnowBe4 is a global leader in Human Risk Management, and we're looking for a Customer Success Manager to build effective relationships with current customers and maximize customer lifetime value. The role involves delivering a great customer experience, managing onboarding, renewal, and customer growth, and identifying add-on and upsell opportunities.
Requirements
- Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
- Develop a strategy and plan for achieving customer objectives from a consultative approach
- Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
- Maintain a high level of professionalism in the handling and managing of enterprise accounts
- Manage the steps of the onboarding process with the customer
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and drive successful product adoption
- Drive cross-functional initiatives to improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Meet and exceed targets for performance metrics
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
