IT Support Engineer (First Line Support)

Role Overview

As a First Line Support Engineer, you will be the point of contact for support questions from internal colleagues, ensuring first-line work is performed and recorded correctly, and proactively reporting and preventing faults.

What You Will Do

Manage and process tickets, solve first-line faults, support and advise users on ICT issues, and provide feedback on completed tickets.

Why It Might Be a Fit

This role is suitable for someone who is customer-oriented, can work well together, is flexible, and shows initiative, with a strong background in IT and certifications such as ITIL, MCSA, MCSE.

Requirements

• At least MBO level 4 work and thinking level in the direction of IT
• Certifications in the field of IT such as ITIL, MCSA, MCSE
• Knowledge and experience with user software (Microsoft Office, Windows, Active Directory, etc.)
• Knowledge and experience with user hardware (laptops, PCs, printers, iPads, and mobile phones)
• Proficient in Dutch and English

Benefits

• 37 free days in a full-time employment contract
• Extensive training and development opportunities
• Profit-sharing scheme
• Discounts on our product range
• Good pension scheme