We are seeking a dedicated and experienced Level 2 Helpdesk Technician to support our Australian client. As a Level 2 Helpdesk Technician, you will play a crucial role in delivering technical support, resolving escalated IT issues, and maintaining client systems and networks.
Requirements
- Provide Level 1 and 2 technical support for desktop, server, and network issues.
- Assist with user onboarding and offboarding processes including account provisioning and device setup
- Troubleshoot and resolve issues related to Windows desktops, Office365, and Active Directory.
- Monitor and manage client environments using RMM tools.
- Support network devices including Cisco Meraki and Ubiquiti.
- Assist with backup and advanced email security solutions using Acronis.
- Respond to security alerts and incidents from Huntress EDR.
- Support VoIP systems including 3CX and Cisco Unified Communications Manager (CUCM).
- Document issues, resolutions, and procedures in the ticketing system.
- Communicate effectively with clients to ensure high levels of satisfaction.
- Collaborate with other technicians and escalate complex issues when necessary.
Benefits
- 13th Month pay
- 12 sick leaves per year
- 12 vacation leaves per year
- Maternity or Paternity leave
- HMO from day 1 + one free dependent
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
