Customer Success Specialist (English and French or German or Dutch speaking

We're Laka, a company that's transforming insurance by connecting cyclists and protecting their bikes. We're looking for a Customer Success Specialist to provide a great customer experience and support our members with general and claim-related enquiries.

Requirements

• Speak English and French or Dutch or German
• Have a strong empathy for cyclists
• Have a decent understanding of technical terms in cycling
• Be able to get up to speed with common tools
• Have excellent written communication in (native) Dutch & English

Benefits

• Remote-first way of working
• Share options
• Company bonus scheme
• Annual leave (25 days + bank holidays)
• Pension scheme
• Private medical insurance
• Lunch on us (£15 every first Wednesday of the month)
• Company-wide events
• Monthly socials
• Laka swag
• Laka credit (£10 credit per month towards insuring your bike(s) with us)
• Mental health support (unlimited via Spill)