Senior Incident Manager

Role Overview

The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.

What You Will Do

Lead the response to critical incidents, serve as the Incident Commander, establish clear incident timelines, and maintain incident response documentation.

Why It Might Be a Fit

This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.

Requirements

• 8+ years experience in incident management, site reliability engineering, or infrastructure operations
• Experience managing incidents in large-scale distributed infrastructure environments
• Strong understanding of data center operations, GPU compute clusters, networking and storage infrastructure, and cloud or hybrid infrastructure platforms
• Proven ability to lead high-pressure incident response situations
• Experience with incident management frameworks (ITIL, SRE, or equivalent)
• Excellent communication and stakeholder management skills
• Experience with incident tracking and monitoring tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus / Grafana

Benefits

• Generous cash & equity compensation
• Health, dental, and vision coverage for you and your dependents
• Wellness and commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible paid time off plan