Guest Service Agent - Langham Place, Xiamen
Langham Hospitality GroupXiamen City, Fujian, China
Posted October 20, 2025
Full Time
About the Company
Langham Hospitality Group (LHG), a subsidiary of Great Eagle Holdings Limited, is a global hospitality company with over 40 hotels and residences across five continents. Renowned for sophisticated and gracious hospitality, LHG offers professional hotel management services and is distinguished by its commitment to inspiring design, innovative technologies, and exceptional service. The group fosters a respectful and engaging workplace culture dedicated to nurturing careers and delivering memorable guest experiences.
Job Description
Langham Hospitality Group, a subsidiary of Great Eagle Holdings, is seeking a Guest Service Agent for their property in Xiamen. The role focuses on providing excellent guest service through check-in, room management, and guest feedback collection, aiming to create warm and memorable experiences for visitors.
Requirements
- Complete front desk duties including booking, check-in, check-out, and room changes.
- Deliver a warm, friendly, and helpful attitude to guests.
- Collect guest feedback and report issues to supervisors.
- Maintain guest preferences and address complaints.