Backend Engineer, Agents

Role Overview

You'll own the systems that power long-horizon agents at Lapel, including memory, orchestration, observability, evaluations, and internal frameworks that make agents reliable across our products.

What You Will Do

Design systems that help agents remember, summarize, and retrieve context across long-running customer interactions, build workflows and tools that reduce failure modes, and set up observability and eval infrastructure.

Why It Might Be a Fit

We believe that AI should be used to help scale the human moments and deliver exceptional service across any customer touchpoint. You'll thrive in this role if you have 3+ years of backend or software engineering experience, are excited to build the systems that make AI agents more useful, dependable, and easier to improve, and are comfortable designing APIs, working with databases, and building workflows that run reliably over time.

Requirements

• 3+ years of backend or software engineering experience
• Experience building reliable systems in production
• Designing APIs, working with databases, and building workflows that run reliably over time
• Understanding system design, debugging, observability, and production reliability at a practical level

Benefits

• Competitive salary
• Meaningful early-stage equity
• Full benefits: medical, dental, vision, 401(k), and commuter benefits
• Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
• Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits
• Team culture: regular off-sites, tight feedback loops, and a bias toward action