Service Desk Technician
Latitude IncMaryland, United States
Posted April 11, 2024
50000 - 60000 USD year
Full Time
About the Company
Latitude Inc is a Human Resource Consulting Firm with offices in Hanover, MD, and Winter Park, FL. Offering contract, contract-to-hire, and direct placement services across various industries including Technology, Engineering, and Communications, Latitude stands out through its experienced management team and professional recruiters. The company provides tailored recruiting, skills evaluation, background checks, and drug tests to ensure successful placements and cost efficiency for clients in the Beltway Corridor and nationwide.
Job Description
As a Field Help Desk Technician, you will provide seamless IT support, spending 75% of your time at a key customer site. You will resolve user issues, troubleshoot hardware and software problems, and maintain a positive user experience, acting as a liaison between end-users and Tier 2 support teams.
Requirements
- Professional IT Certifications (at least one), such as: MCP, CompTIA Network+, ITIL v4 Foundations preferred.
- 2+ years of help desk or service desk experience
- Demonstrated expertise in Microsoft 365 applications
- Solid understanding of Windows desktop operating systems
