Helpdesk Officer

The Helpdesk Officer will act as the first point of contact for internal and external stakeholders, providing a professional client focused helpdesk service. The postholder will manage and coordinate the day-to-day operations of the building maintenance and reactive repairs helpdesk which supports the local authority’s managed estate.

Requirements

• Good standard of education to a minimum of A Level or equivalent professional experience
• Training or certification or equivalent professional experience in Concerto or similar helpdesk software
• Previous experience of all Microsoft applications including Excel and other software systems.
• Experience within facilities management, building services, housing, or local government helpdesk role
• Ability to work under own initiative and work as part as a team and individually

Benefits

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well-being training programs including confidential employee assistance