Benefit Programs Specialist IV

Benefit Programs Specialist IV represents the leadership level in the Benefit Programs Specialist group, responsible for technical work related to benefit programs, serving as a lead worker and providing training and guidance to other Benefit Programs Specialists. The employee works within established policies, procedures, and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. Harrisonburg/Rockingham has the Blue Ridge Mountains for hiking and the Shenandoah River for water adventures.

Requirements

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases
• Prepares case records and reports
• Works on the most complex and sensitive cases
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families
• Collects and compiles statistics from caseloads
• Provides training to other eligibility workers on an individual or group basis
• Coordinates training programs and orientation for new employees and clients
• Explores alternative sources of income and assistance
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements
• Ensures that established deadlines are met
• Prepares monthly reports and maintains records of activities
• Assists in training new staff on policy and procedural matters
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs

Benefits

• Retirement from the Virginia Retirement System (VRS)
• Paid Time Off (accumulate 12 hours per month)
• Annual Paid Holidays (observe 12 per year)
• Group Health Plan
• Group Life Insurance
• Group Dental Insurance
• Group Vision Insurance
• Wellness Memberships
• Direct Deposit
• AFLAC
• Exceptional Performance Recognition
• Virginia Credit Union Membership