Technical Support Specialist

LeadVenture is looking for a fully remote Technical Support Specialist for our Belize location. This position will assist dealers with day-to-day software requests and help them get the most out of their software while troubleshooting any immediate issues.

Requirements

• Associate degree in Computer Science or related field
• 2 years of computer and software service experience in a fast-paced business environment
• 1 year of experience supporting customer applications via phone in technical help desk environment
• Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.)
• Ability to understand customer problems and know when to ask clarifying questions
• Ability to identify complex computer problems, analyze them, and solve them
• Ability to describe technical information in a way that a non-technical person can understand
• Strong writing skills in preparing instructions, email, and chat responses