LearnUpon is looking for a Customer Experience Operations Manager to join our team in Salt Lake City. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. The Customer Experience Operations Manager will support the VP of Customer Experience, owning day-to-day processes and creating and executing an overview of the end-to-end customer experience journey.
Requirements
- 5+ of relevant industry experience in the revenue operations field with a focus on customer success operations
- Expert knowledge of SaaS KPIs and operating metrics
- Strong analytical, problem solving and modeling skills within Excel and SQL queries
- Comfortable speaking about data and insights to all levels of the company
- Proficient in using customer success and revenue related tools including Planhat, Gong, Salesforce, and others
- A high degree of attention to detail, excellent communication, and presentation skills
- High energy, proactive and independent individual who can serve as a partner and consultant to our GTM leaders
Benefits
- Competitive salary
- 25 days' PTO, plus 10 public holidays and 1 annual wellness day
- Private health insurance
- Company 401k
- Parental benefits, including up to 26 weeks' paid maternity leave, 4 weeks' paid paternity leave, and coaching support for new parents
- Up to 4 weeks per year working abroad
