Business Solutions Account Management Supervisor

The Business Solutions Account Management Supervisor is responsible for leading a team of Regional Account Managers, supporting day-to-day operations, and delivering customer experience. The role requires strong leadership, sound judgment, and the ability to balance competing priorities.

Requirements

• High School diploma or GED required; some college preferred
• 1–3 years of LegalShield experience preferred
• Experience de-escalating and resolving complex customer interactions
• Experience conducting quality evaluations or call monitoring preferred
• Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and familiar with CCaaS platforms