Field Service Technician I

The Field Service Technician I role involves performing customer support activities, conducting on-site installations and repairs, and managing resources to ensure adherence to contractual service level agreements. Travel to customer sites domestically and internationally is required.

Requirements

• Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork
• Must be able to pass an in-depth background check (TSA eQIP)
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation