Onboarding & Support Executive

Role Overview

We’re looking for a highly organized, proactive, and operationally excellent Onboarding & Support Executive to help deliver a world-class experience for Event Organizers across the US. This role sits at the intersection of onboarding, support, implementation, and operations.

What You Will Do

Support onboarding for new Event Organizers, help them configure and manage event builds, deliver onboarding and training sessions, and provide hands-on support during critical build, launch, and live event phases.

Why It Might Be a Fit

You will work closely with Account Management, Product, and Engineering teams, and contribute to how onboarding and support evolves as we scale across the US. You will be a trusted operational contact and product expert for Event Organizers, and help improve processes and workflows.

Requirements

• 3–5 years in onboarding, support, or operations roles (ideally SaaS)
• Strong communication and organizational skills
• Experience with support and project management tooling (Intercom, Notion, Asana or similar)
• Curious about AI and automation
• Exceptional ability to prioritize, context-switch, and manage high volumes of work without losing quality
• Strong instinct for identifying patterns and turning one-off work into scalable solutions

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays