Senior Implementation Manager

Role Overview

As an Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience. You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products.

What You Will Do

Serve as the primary point of contact for key client accounts, handle onboarding of multiple clients simultaneously, understand clients' business objectives, and collaborate with internal teams to address client needs and resolve technical issues.

Why It Might Be a Fit

You will identify opportunities for upselling and cross-selling our solutions to existing clients, track and report on key account metrics, and use this information to drive improvements in our solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
• Strong technical background with knowledge of SaaS platforms, APIs, and cloud services
• Excellent project management skills with the ability to juggle multiple projects simultaneously
• Ability to translate complex concepts into actionable items to non-technical stakeholders
• Strong communication skills in English (both written and verbal)
• Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges