Senior IT Support Engineer

As a key member of the IT team, this role plays a vital part in delivering exceptional support to our business and clients. The role involves providing second-line end-user computing support, contributing to the continuous improvement of our end-user computing services and support processes, and participating in project-related tasks.

Requirements

• ITIL v3 or 4 certification
• Minimum 4 years' experience working as a Desktop Support Engineer, preferably within financial services
• Degree qualification
• Strong skills and demonstrable experience in using and supporting Windows and Microsoft Office suite of products
• Basic knowledge and understanding of networking concepts
• Working familiarity with ITIL service management practices
• Experience using endpoint management (e.g. Microsoft SCCM and InTune) and IT Service Management (e.g. Service Now, JIRA or Ivanti) tools
• Knowledge of Apple iOS devices, email and messaging (Outlook/Exchange/Teams), as well as Active Directory, GPO, management and troubleshooting

Benefits

• Competitive salary package
• Opportunity to participate in a discretionary bonus program
• Flexible working environment
• Support and various programs for our people (Employee Assistance Program, Health & Wellbeing, Employee Referral Program)