Customer Experience Senior Manager

The Senior Manager, Order-to-Cash Execution lead plays a critical leadership role in executing Amgen’s customer experience and service delivery strategy within the India hub.

Requirements

• 8-10 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment.
• Spanish and/or French language proficiency is a plus.
• Experience leading teams in a global, matrixed organization; exposure to outsourced or shared service models preferred.
• Demonstrated experience supporting GxP-compliant operations.
• Experience driving operational improvements, process standardization, and/or transformation initiatives.
• Strong communication skills with the ability to convey complex ideas clearly to diverse audiences.
• Bachelor’s degree required; Master’s degree preferred.
• Experience working with U.S. companies or global stakeholders preferred.

Benefits

• life insurance
• retirement plan
• health insurance
• paid time off