Customer Experience Senior Manager

The Senior Manager, Order-to-Cash Execution lead plays a critical leadership role in executing Amgen’s customer experience and service delivery strategy within the India hub. This role is responsible for leading one or more customer service, order-to-cash, customer experience, digital support, and/or clinical customer service teams, ensuring consistent, compliant, and high-quality service delivery across commercial and clinical domains.

Requirements

• 8-10 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment.
• Experience leading teams in a global, matrixed organization; exposure to outsourced or shared service models preferred.
• Demonstrated experience supporting GxP-compliant operations; exposure to clinical supply or investigational product logistics is a strong plus.
• Experience driving operational improvements, process standardization, and/or transformation initiatives.
• Strong communication skills with the ability to convey complex ideas clearly to diverse audiences.
• Bachelor’s degree required; Master’s degree preferred.

Benefits

• Life Sciences and Pharma industry-specific talent-hiring platform
• Access to opportunities in pharma, biotech, health sciences, healthtech, and IT domains