Director of Customer Technical Support

The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization, focusing on delivering long term technical stability and excellence for a global client base.

Requirements

• 8+ years in technical support or customer engineering, with a track record of leading high-performing teams.
• Strong leadership and coaching skills with a focus on developing early-career talent.
• Strategic thinker able to align technical insights with business goals and influence executives.
• Proven ability to build scalable systems and processes that improve service delivery.
• Data-driven, with strength in both qualitative and quantitative analysis.
• Excellent communicator with the ability to build trust across executives, clients, and teams.
• Experience managing part-time teams and complex scheduling.
• Highly organized, proactive, and focused on continuous improvement.