The Desktop and System Support Technician, Junior position will be responsible for maintaining the integrity of the operating system server environment and installing system software upgrades, performing workstation and server administration set up, and coordinating disk space planning and management.
Requirements
- Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
- Troubleshoot and solve office desktop problems.
- Act as the “face of IT” at designated facility and route issues.
- Prepare regular and special reports and analyze within prescribed guidelines.
- Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
- Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
- Ensure licensed software is used in facility and the information is maintained in the licensing database.
- Setup and install all network attached equipment at facility.
- Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
- Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.
- Administer local phone system (including paging, voice mail, moves-adds-changes).
- Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
Benefits
- Opportunities for career advancement.
- Community based outreach supporting both local and global initiatives and charities.
- Social committees and sports teams.
- Discounts for local vendors and events, including auto supplier discounts.
