The Desktop and System Support Technician, Junior position will be responsible for maintaining the integrity of the operating system server environment and installing system software upgrades.
Requirements
- Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
- Troubleshoot and solve office desktop problems.
- Act as the ‘face of IT’ at designated facility and route issues.
- Prepare regular and special reports and analyze within prescribed guidelines.
- Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
- Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
- Setup and install all network attached equipment at facility.
- Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
- Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.
- Administer local phone system (including paging, voice mail, moves-adds-changes).
- Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
- Ability to evaluate information technology needs and users' software needs.
Benefits
- Opportunities for career advancement
- Community based outreach supporting both local and global initiatives and charities
- Social committees and sports teams
- Discounts for local vendors and events, including auto supplier discounts
