Customer Service Associate

Role Overview

Join our growing team as a Customer Service Associate, responsible for incoming and outgoing communications regarding BayMark Health Services. You will serve as the initial point of contact for prospective patients, families, and referral sources, gathering and exchanging information, recording data, and scheduling services.

What You Will Do

Answer calls, listen to understand individual's life situation and drug use history, use consultative sales techniques to build rapport and trust, communicate benefits of treatment, and educate patients/family/support person on addiction.

Why It Might Be a Fit

We're looking for passionate individuals who can empathize, acknowledge, and convey compassion in all call interactions, maintain professional boundaries, and work collaboratively with other departments to ensure a positive patient experience.

Requirements

• Minimum of two years' work experience in sales, preferably in a service-related industry
• Previous experience in a Substance Use or Mental Health treatment setting
• Minimum Associates degree from an accredited college
• Experience with Salesforce a plus
• Attention to detail
• Ability to multi-task
• Proficient in Microsoft Office
• Excellent communication and interpersonal skills
• Planning/Organizational skills
• Adaptability
• Problem-solving skills
• Time Management skills