Vice President - Client Operations

Role Overview

LogiNext is looking for an experienced client operations professional to convey platform value to clients and support enterprise implementations. The ideal candidate will have a deep understanding of enterprise SaaS platforms and be able to offer solutions to clients to enhance their customer's experience.

What You Will Do

Ensure smooth implementation and execution of projects, train clients on product features, and provide timely support to users. Collaborate with clients daily, weekly, and monthly to resolve queries and maintain data sanctity on CRM.

Why It Might Be a Fit

The successful candidate will have 13-17 years of experience in client operations, a working knowledge of enterprise SaaS products, and excellent communication and problem-solving skills.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
• 13 to 17 years of experience in client operations
• Expert in using cloud software such as Google Analytics, Ticketing Management, CRM, and system integration software (Postman) and API standards
• Hands on experience with MS Office (especially PowerPoint, Word, and Excel)
• Flexible and fast adaptive nature with a positive approach towards completion of assigned task
• Excellent written and verbal communication skills
• Problem-solving skills and willingness to learn by doing
• Confident and dynamic personality with a sense of humor