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Job description
Lead the engineering team in client success, resolving technical issues, and maintaining SLAs. Collaborate with client operations, engineering, and support teams to provide best-in-class service and support.
Troubleshoot application and software issues, manage minor enhancements, and ensure SLA compliance. Monitor production alerts, escalate issues, and report metrics.
You will be a technically savvy and experienced client success leader with deep expertise in supporting enterprise clients. You will have strong leadership, interpersonal, and communication skills.
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Tech, Software & IT Services • Transportation & Logistics
LogiNext is a leading AI-powered SaaS platform revolutionizing delivery and transportation management for large enterprises. Serving over 200 clients in e-commerce, retail, and logistics, LogiNext provides end-to-end automation of order scheduling, routing, dispatch, and real-time tracking. The platform’s core offerings include dynamic route planning, delivery automation software, and supply chain optimization solutions, enabling businesses to significantly reduce costs and improve operational efficiency. With a strong global presence spanning more than 50 countries and supporting over 1 million daily deliveries, LogiNext offers a highly configurable solution adaptable to diverse use cases – from last-mile delivery and on-demand services to middle-mile transportation and big & bulky deliveries. The company’s rapid growth and commitment to innovation make it a compelling organization for professionals seeking to impact the future of logistics.