Customer Success Specialist

Role Overview

LCS is looking for a Customer Success Specialist to serve as a trusted advisor to our customers, helping them maximize the value of our Rent Manager software while building long-term partnerships that drive retention, growth, and success.

What You Will Do

Become an expert in the Rent Manager product and assigned customer's businesses, act as the lead point of contact for assigned customer portfolio, and address business-specific questions in Rent Manager and assist with high level feature requests.

Why It Might Be a Fit

If you enjoy influencing decisions, leading conversations, and making a measurable impact on customer success, we’d love to hear from you.

Requirements

• High School diploma required; Bachelor’s degree preferred
• 1-2 years of prior account management, premium support, or product support experience
• Excellent work ethic
• Demonstrated ability to communicate with individuals at all levels of an organization
• Understanding of basic accounting practices
• High energy, integrity, and can-do attitude
• Ability to deliver client-focused solutions based on customers’ business needs
• Ability to work in a team environment
• Ability to travel to and attend tradeshows

Benefits

• Health, dental, & vision insurance
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati’s ‘Top Places to Work’
• Hybrid work schedule available; 50% in the office, 50% remote